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Which is the Better CEO Defense: Bad Due Diligence or Blissful Ignorance?

This posting is the second of a six-part series examining prominent corporate crises impacting U.S.-based business operations during 2011. To a person, the Chief Executive Officers (CEOs) I’ve worked...

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Death or Birth: Crisis Communications Doesn’t Play Favorites

The third of a six-part series examining prominent corporate crises impacting U.S.-based business operations during 2011. When seeking the latest dirt on a prominent celebrity embroiled in a slimy...

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5 Reasons Mark Cuban is Wrong About Hiring a PR Firm

Let’s acknowledge reality upfront. Mark Cuban is perhaps the nation’s top entrepreneur and there’s probably someone in the universe who can list five reasons why Mark is the next Warren Buffett. Mark’s...

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Poor Design and a Blind Eye Produce Perfect Storms of Controversy

The fourth of a six-part series examining prominent corporate crises impacting U.S.-based business operations during 2011. By all eyewitness and video accounts, Mother Nature experienced a seizure at...

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When Chasing or Paying Dollars Creates a Crisis

Do you wonder if the Netflix Board of Directors ever asked Reed Hastings, “Did you lose your loving mind?” Early in 2011, Netflix is a Wall Street favorite with revenues up over the previous year,...

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Phone Calls and Bar Tabs Spell Crisis

The sixth of a six-part series examining prominent corporate crises impacting U.S.-based business operations during 2011. I don’t believe it is a stretch to say that Netflix’s Reed Hastings would like...

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PSU & Syracuse Sexual Abuse Scandals Top 2011 Crisis

A new nationwide poll of business executives indicates the alleged sexual abuse scandals involving coaches at two prominent eastern universities topped the list of 2011 corporate crises. The dishonor...

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Crisis Communications: Lessons Learned from the BP Oil Spill

Gerald Baron, currently principal of Agincourt Strategies and a Senior Advisor with Public Information Emergency Response, videotaped a lively conversation with Neil Chapman, a retired BP crisis...

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Cyber Crisis Not Solely IT’s Problem

As American companies conduct operational risk assessments, the potential for a cyber crisis must be at the top of the list. In late January, at the World Economic Forum held in Davos,...

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Crisis Counselor’s Open Letter to Paterno Family

Dear Jay Paterno: Given your media visibility over the past few months, it appears the Paterno family anointed you as its crisis spokesperson. That’s a tough role for a son and brother to assume for...

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